Tuesday, November 20, 2012

11/20/12 - A Cute Story/SB.Com

Good Morning Friends!
Just wanted to share a quick story w/ you:


As you know I am a member of Scrapbook.com.
I have been since 2005.
I have always appreciated the fact that being a member is free as well as the excellent customer service I have received from the team whenever I placed an order or otherwise needed their assistance or guidance.
Approximately once a month, SB.com offers free shipping.
And this month they offered it 2xs: their monthly freebie and then to those that follow/like them on Face Book .
Well, as great as that sounds...for some people it became an issue.
There was actually complaints!
The complaint was about the fact that there is a minimum purchase price required in order to recieve the free shipping.
It went on and on from there.
I defended scrapbook.com.
I mentioned that the site was free so if paying for shipping and or requiring a minimum purchase for free shipping means I continue to have free membership than I'm all for it.
Some other members backed me up as well.
Anyway in the midst of this back and forth, a SB.com Team Member stated that they have to require a $ minimum or they could wind up losing money as a result of the free shipping. She went on to equate it to buying a Snickers bar on Amazon and getting it shipped free.  In other words the shipping would cost more than the Snickers bar.
That got a chuckle and then we all kinda went on about our favorite candy bars, trying to diffuse what looked like could turn into an explosive situation.
I eventually made the joke:
"... for a limited time only, SB.com is sending a free Snickers bar for every order processed w/ the free shipping code...."

Well I got my order today and guess what I got:


 
(Sorry about the pictures being so dark. I took them really quickly before I ran off to work this morning)
 
 
Isn't that hilarious, not to mention very sweet of them?! (no pun intended)
It totally made my day!
 

8 comments:

  1. That is too funny and very sweet of them!!

    ReplyDelete
  2. How seriously sweet is that?! I love that they paid attention and rewarded your defending them. Too cool!

    ReplyDelete
  3. That is soooooooooo funny!! LOVING that they sent you a Snickers!! LOL!!!!

    ReplyDelete
  4. THAT IS AWESOME!!! :) I also agree that people should NOT be complaining about free shipping! Give me a break!!! Have a Happy Thanksgiving!!! :)

    ReplyDelete
  5. Awesome on many levels!

    You should scrap the story and the note!!!'

    ReplyDelete
  6. That is incredibly awesome. I love sb.com. Good for you for sticking up for them. It drives me crazy when people are so selfish as to want more, more, more from a place that already gives them so much value.

    ReplyDelete

Thanks for all your comments!!! They really mean a lot to me!!!