Just wanted to share a quick story w/ you:
As you know I am a member of Scrapbook.com.
I have been since 2005.
I have always appreciated the fact that being a member is free as well as the excellent customer service I have received from the team whenever I placed an order or otherwise needed their assistance or guidance.
Approximately once a month, SB.com offers free shipping.
And this month they offered it 2xs: their monthly freebie and then to those that follow/like them on Face Book .
Well, as great as that sounds...for some people it became an issue.
There was actually complaints!
The complaint was about the fact that there is a minimum purchase price required in order to recieve the free shipping.
It went on and on from there.
I defended scrapbook.com.
I mentioned that the site was free so if paying for shipping and or requiring a minimum purchase for free shipping means I continue to have free membership than I'm all for it.
Some other members backed me up as well.
Anyway in the midst of this back and forth, a SB.com Team Member stated that they have to require a $ minimum or they could wind up losing money as a result of the free shipping. She went on to equate it to buying a Snickers bar on Amazon and getting it shipped free. In other words the shipping would cost more than the Snickers bar.
That got a chuckle and then we all kinda went on about our favorite candy bars, trying to diffuse what looked like could turn into an explosive situation.
I eventually made the joke:
"... for a limited time only, SB.com is sending a free Snickers bar for every order processed w/ the free shipping code...."
Well I got my order today and guess what I got:
(Sorry about the pictures being so dark. I took them really quickly before I ran off to work this morning)
Isn't that hilarious, not to mention very sweet of them?! (no pun intended)
It totally made my day!